Frequently asked questions

Each request is quoted individually. Your quote includes the price of the item, any Canadian sales tax, our service fee, shipping and insurance, so you know the total before deciding. Requesting a quote is free and without obligation.

We ship to most countries worldwide. Some products (for example spirits, perfume, maple products in large quantities or certain foods) are subject to carrier rules and import regulations in your country, and some destinations are restricted by sanctions; we check this before sending you a quote.

We buy from official brand stores, authorized retailers or sellers that you have approved. We keep the original receipt, packaging and documents (warranty cards, certificates) and ship them with your item.

Canada has a federal Goods and Services Tax (GST) and, depending on the province, a harmonized sales tax (HST) or a provincial sales tax (PST or QST). Alberta and the three territories add no provincial sales tax. When goods are exported, GST/HST may be zero-rated depending on how they are bought and shipped. Your quote always shows the exact amount.

Import duties and taxes (such as VAT) in your country are generally paid by the recipient on arrival. We prepare accurate customs documents and, for some destinations, can quote a delivery with duties prepaid.

Most consumer goods can be exported freely. Some items, such as weapons, certain technology, some cultural objects and protected wildlife products, need permits or are restricted, as are goods bound for sanctioned countries. We check every request and only ship what can legally be exported.

Payment terms and methods are set out in your written quote. We never purchase anything before you have approved the quote.

It depends on availability and your location. Items in stock can usually be bought within a few days; express international delivery then usually takes a few business days. We give you an estimate with your quote.

Yes. We can order from Canadian online stores that do not ship internationally or do not accept foreign cards, receive the packages at our Canadian address, check them and forward them to you.

Yes, that is one of the main reasons customers use our service. We go to the store or outlet for you. For highly allocated items availability is decided by the brand, so we cannot guarantee a purchase, but we always tell you honestly what is possible.